Please see below for answers to some Frequently Asked Questions.
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General
Log in question?
How long until my request has been approved?
Answer
Q. Why can’t I log into MBLT?
A. To log into MBLT, you must already have a SalesData account with BookNet Canada. Please make sure you are using the same credentials that you would use to log into SalesData. If you’re still having issues, please contact us at salesdata@booknetcanada.ca.
Q. Why does my request have a Pending status?
A. Your Merge and Suppression Requests will stay in Pending until they have been reviewed and actioned on by an Admin on the BNC SalesData team. At that point your request will either have a status of Approved or Rejected. Please allow us 48 hours to review your request.
Q. The bibliographic data for my title isn't correctis missing or incorrect. What should I do?
A. Bibliographic data can be corrected through SalesData. Log in to SalesData [LINK], search the ISBN, and click "Report bibliographic errors". You can submit a correction here there and we will follow up with the publisher. Learn more about reporting bibliographic errors here.
Merge Request FAQs
Q. Why can’t I include an ISBN with a past publishing date?
Answer
am I not allowed to select certain ISBNs as the Primary ISBN?
A. If there is no bubble to select a Primary ISBN in the “Primary ISBN” column, that’s because the ISBN does not have bibliographic data. You can add the data yourself through SalesData. Log in to SalesData, search the ISBN, click “Report bibliographic errors” and fill in the missing data on the provided form. After your correction has been approved, your ISBN will be eligible to be selected as the Primary ISBN.
Q. Neither of my ISBNs have bibliographic data, and therefore I can’t select a Primary ISBN. What should I do?
A. Similar to the above, you will first need to update the bibliographic SalesData of at least one of the ISBNs to move forward. Log in to SalesData, search the ISBN, click “Report bibliographic errors” and fill in the missing data on the provided form. After your correction has been approved, your ISBN will be eligible to be selected as the Primary ISBN.
Q. How will I know I successfully submitted my requestMerge Request?
A. After clicking Submit, an “ISBN Merge Request Submitted” pop-up message will appear on your screen, confirming that a request was successfully submitted.
You will also receive an email with the subject line “New ISBN Merge Request Submitted”. The email will include a list of the submitted ISBNs in the request as well as a link to view the Merge Request in the tool.
Q. How can I make a change to a submitted Merge Request?
A. You cannot make a change to a submitted Merge Request. Instead, you will have to delete the existing approved Merge by clicking “View/Edit” on the View Merge Requests page, and then clicking “Delete”. After the request has been deleted, you can then resubmit it with the new ISBN grouping.
Q. Why has my Merge Request been rejected?Answer
A. For your Merge Request to be approved, your ISBNs must share the following criteria:
The same title and author
The same format / binding
The same list price
The same language
The same publisher
The same sales territory (Canada)
The same Pub Date month
In addition, we request that you submit your request one month prior to the book’s publication date.
Suppression Request FAQs
Q. How should I pick my Suppression Date?
Answer - must be future, and the rules of a suppression date
A. The Suppression Date you choose will indicate the first week the title will be eligible to appear on Media Bestseller Lists, if sales are high enough to make the cutoff for the list. It will not be eligible until after the Suppression Date.
For example, if an ISBN’s given suppression date was February 21, 2023:
 | The ISBN would be suppressed for Media Bestseller Lists using data from weeks-ending January 29, February 5, February 12 and February 19. Bestseller Lists using data from Week-ending February 26 would be the first week where the ISBN is no longer suppressed (marked in green) Media Bestseller Lists are generated based on data from the prior week. Lists published the week of February 27th-March 5th will use sales data for the week of February 20-26. |
Q. How will I know I successfully submitted my requestSuppression Request?
A. After clicking Submit, an “ISBN Suppression Request Submitted” pop-up message will appear on your screen, confirming that a request was successfully submitted.
You will also receive an email with the subject line “New ISBN Suppression Request Submitted”. The email will include the submitted ISBNs as well as a link to view the Suppression Request in the tool.
Why has my Q. How can I make a change to a submitted Suppression Request been rejected?
Answer
How can I
A. You cannot make a change to a submitted Suppression Request? Answer. Instead, you will have to delete the existing approved Suppression by clicking “View/Edit” on the View Suppressed ISBNs page, and then clicking “Delete”. After the request has been deleted, you can then resubmit it with the new Suppression Date.
Q. If I add a book to a suppression list, would any sales logged before that date get rolled into the first week of sales?
A. No, pre-sales do not get rolled forward. In a Suppression Requests, the title is just prevented from appearing on Bestseller Lists before the selected suppression date.
Q. If I merge 2 ISBNs and want to suppress them from the media bestseller lists as well, do I have to submit suppression requests for both ISBNs?
A. At the very least you should submit a suppression request for the primary ISBN, as noted in your merge request. However, we also recommend that you submit suppression requests for both ISBNs so that all records are matched and up-to-date.