General

Q. Why can’t I log into MBLT?

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A. Your Merge and Suppression Requests will stay in Pending until they have been reviewed and actioned on by an Admin on the BNC SalesData team. At that point your request will either have a status of Approved or Rejected. Please allow us 48 hours to review your request.

Q. The bibliographic data for my title is missing or incorrect. What should I do?

A. Bibliographic data can be corrected through SalesData. Log in to SalesData [LINK], search the ISBN, and click "Report bibliographic errors". You can submit a correction there and we will follow up with the publisher. Learn more about reporting bibliographic errors here.

Merge Request FAQs

Q. Why am I not allowed to select certain ISBNs as the Primary ISBN?

A. If there is no bubble to select a Primary ISBN in the “Primary ISBN” column, that’s because the ISBN does not have bibliographic data. You can add the data yourself through SalesData. Log in to SalesData, search the ISBN, click “Report bibliographic errors” and fill in the missing data on the provided form. After your correction has been approved, your ISBN will be eligible to be selected as the Primary ISBN.

Q. Neither of my ISBNs have bibliographic data, and therefore I can’t select a Primary ISBN. What should I do?

A. Similar to the above, you will first need to update the bibliographic SalesData of at least one of the ISBNs to move forward. Log in to SalesData, search the ISBN, click “Report bibliographic errors” and fill in the missing data on the provided form. After your correction has been approved, your ISBN will be eligible to be selected as the Primary ISBN.

Q. How will I know I successfully submitted my Merge Request?

A. After clicking Submit, an “ISBN Merge Request Submitted” pop-up message will appear on your screen, confirming that a request was successfully submitted.

You will also receive an email with the subject line “New ISBN Merge Request Submitted”. The email will include a list of the submitted ISBNs in the request as well as a link to view the Merge Request in the tool.

Q. How can I make a change to a submitted Merge Request? 

A. You cannot make a change to a submitted Merge Request. Instead, you will have to delete the existing approved Merge by clicking “View/Edit” on the View Merge Requests page, and then clicking “Delete”. After the request has been deleted, you can then resubmit it with the new ISBN grouping.

Q. Why has my Merge Request been rejected?

A. For your Merge Request to be Approvedapproved, your ISBNs must share the following criteria:

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In addition, we request that you submit your request one month prior to the book’s publication date.

Suppression Request FAQs

Q. How should I pick my Suppression Date?

A. The Suppression Date you choose will be indicate the first week the title will be eligible to appear on Media Bestseller Lists, if sales are high enough to make the cutoff for the list. It will not be eligible until after the Suppression Date.

Q. How will I know I successfully submitted my Suppression Request?

A. After clicking Submit, an “ISBN Suppression Request Submitted” pop-up message will appear on your screen, confirming that a request was successfully submitted.

You will also receive an email with the subject line “New ISBN Suppression Request Submitted”. The email will include the submitted ISBNs as well as a link to view the Suppression Request in the tool.

Q. How can I make a change to a submitted Suppression Request? 

A. You cannot make a change to a submitted Suppression Request. Instead, you will have to delete the existing approved Merge Suppression by clicking “View/Edit” on the View Suppressed ISBNs page, and then clicking “Delete”. After the request has been deleted, you can then resubmit it with the new Suppression Date.