Please see below for answers to some Frequently Asked Questions.
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General
Log in question?
How long until my request has been approved?
AnswerQ. Why can’t I log into MBLT?
A. To log into MBLT, you must already have a SalesData account with BookNet Canada. Please make sure you are using the same credentials that you would use to log into SalesData. If you’re still having issues, please contact us at salesdata@booknetcanada.ca.
Q. Why does my request have a Pending status?
A. Your Merge and Suppression Requests will stay in Pending until they have been reviewed and actioned on by an Admin on the BNC SalesData team. At that point your request will either have a status of Approved or Rejected. Please allow us 48 hours to review your request.
The bibliographic data for my title isn't correctis missing or incorrect. What should I do?
Bibliographic data can be corrected through SalesData. Log in to SalesData [LINK], search the ISBN, and click "Report bibliographic errors". You can submit a correction here there and we will follow up with the publisher. Learn more about reporting bibliographic errors here.
Merge Request FAQs
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Answer
How will I know I successfully submitted my requestMerge Request?
After clicking Submit, an “ISBN Merge Request Submitted” pop-up message will appear on your screen, confirming that a request was successfully submitted.
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Why has my Merge Request been rejected?Answer
For your Merge Request to be Approved, your ISBNs must share the following criteria:
The same title and author
The same format / binding
The same list price
The same language
The same publisher
The same sales territory (Canada)
The same Pub Date month
In addition, we request that you submit your request one month prior to the book’s publication date.
Suppression Request FAQs
How should I pick my Suppression Date?
Answer - must be future, and the rules of a suppression dateThe Suppression Date you choose will be indicate the first week the title will be eligible to appear on Media Bestseller Lists, if sales are high enough to make the cutoff for the list. It will not be eligible until after the Suppression Date.
How will I know I successfully submitted my requestSuppression Request?
After clicking Submit, an “ISBN Suppression Request Submitted” pop-up message will appear on your screen, confirming that a request was successfully submitted.
You will also receive an email with the subject line “New ISBN Suppression Request Submitted”. The email will include the submitted ISBNs as well as a link to view the Suppression Request in the tool.
Why has my Suppression Request been rejected?
Answer
How can I make a change to a submitted Suppression Request? Answer
You cannot make a change to a submitted Suppression Request. Instead, you will have to delete the existing approved Merge by clicking “View/Edit” on the View Suppressed ISBNs page, and then clicking “Delete”. After the request has been deleted, you can then resubmit it with the new Suppression Date.