Please see below for answers to some Frequently Asked Questions.
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General
Log in question?
How long until my request has been approved?
Answer
The bibliographic data for my title isn't correct. What should I do?
Bibliographic data can be corrected through SalesData. Log in to SalesData [LINK], search the ISBN, and click "Report bibliographic errors". You can submit a correction here and we will follow up with the publisher. Learn more about reporting bibliographic errors here.
Merge Request FAQs
Why can’t I include an ISBN with a past publishing date?
Answer
How will I know I successfully submitted my request?
After clicking Submit, an “ISBN Merge Request Submitted” pop-up message will appear on your screen, confirming that a request was successfully submitted.
You will also receive an email with the subject line “New ISBN Merge Request Submitted”. The email will include a list of the submitted ISBNs in the request as well as a link to view the Merge Request in the tool.
How can I make a change to a submitted Merge Request?
You cannot make a change to a submitted Merge Request. Instead, you will have to delete the existing approved Merge by clicking “View/Edit” on the View Merge Requests page, and then clicking “Delete”. After the request has been deleted, you can then resubmit it with the new ISBN grouping.
Why has my Merge Request been rejected?
Answer
Suppression Request FAQs
How should I pick my Suppression Date?
Answer - must be future, and the rules of a suppression date
How will I know I successfully submitted my request?
After clicking Submit, an “ISBN Suppression Request Submitted” pop-up message will appear on your screen, confirming that a request was successfully submitted.
You will also receive an email with the subject line “New ISBN Suppression Request Submitted”. The email will include the submitted ISBNs as well as a link to view the Suppression Request in the tool.
Why has my Suppression Request been rejected?
Answer
How can I make a change to a submitted Suppression Request?
Answer